We would like to express our heartfelt gratitude to all our partners for their unwavering support and constant check-ins during these challenging times, the team at Youtravel.com truly appreciates it.
Despite our best efforts over the past 7 weeks, the complexity of our group means that it has become more difficult than initially expected to structure a takeover. We still find ourselves locked in advanced talks to secure our future and hope to be able to give some clarity on the position in the upcoming weeks.
In light of this, we have made the difficult decision to extend our cancellation policy once again to the 31st October 2024 (inclusive). This extension aims to provide our partners with additional time to arrange rebooking’s and alternative solutions for their clients.
Any bookings in the Youtravel system for arrivals up to and including 31st October 2024 will be automatically cancelled without any charges by Monday 22nd July 2024.
Please note that bookings from 1st November 2024 onwards will remain active at this time.
We understand the inconvenience that this may cause and sincerely apologize for any disruption caused to your business and clients.
Our teams are fully operational, and our dedicated task force is ready to assist our partners during this challenging period. For any assistance, please contact us via email at escalations@youtravel.com or call +44 208 588 9914, select option 0, then option 1, and hold for further support. Alternatively, feel free to reach out to your account manager for any queries or concerns.