Following the recent announcement made by FTI Touristik GmbH earlier this week, Youtravel.com wishes to provide you with an update today, on the 5th of June 2024.
The current situation remains challenging, but we maintain a positive outlook whilst our management team reviews different options to take our business forward.
Our teams are 100% operational and diligently working to keep all partners informed and provide support wherever possible during this time.
We have set up a task force team to support our partners during this time - Please email escalations@youtravel.com, if you need to speak to someone, please call +44 208 588 9914 option 0 then option 1 and hold for an answer or reach out to your account manager.
We are aware of situations where guests in destination are being asked to pay for their accommodation locally. The FTI Touristik failure has resulted in an unprecedented issue in destination and in these instances, we are trying to support where possible by sharing as much information as we can to help our partners resolve the issue for your valued guests. For this issue, we sincerely apologize to both our partners and their customers.
We have made the decision to extend the cancellations for arrivals up to and including the 14th of June 2024. All active bookings will be cancelled with no cancellation charges by the end of the business day on Friday 7th June 2024.
We would also like to express our gratitude for the overwhelming support and kind words received from partners worldwide, which are greatly appreciated by the entire team navigating through these challenging times.
Further updates will be shared in the near future.